Provide administration and support for business applications. Plan and undertake configuration and enhancement of business applications to meet business needs. Support users. Assist with administrative or technical tasks on projects.

  • Conduct administration functions for business applications, like CRM, Membership software, Call center Application, ERP
  • Takes responsibility for business application service desk support requests by identifying, troubleshoots and resolving application problems encountered
  • Work with business units to configure and enhance existing systems to meet business requirements
  • Liaise with internal departments, vendors, and consultants
  • Develop documentation for business applications and processes
  • Deliver projects as agreed with the Coordinator to sustain or enhance business applications
  • Develop and implement system and application test plans and coordinate User Acceptance Testing for projects
  • Comply with all change control procedures
  • Take all reasonable steps to ensure the security, confidentiality, integrity and availability of information and technology systems
  • Maintain technical currency through self-learning, knowledge transfer and formal training. Facilitate knowledge sharing amongst members within the information Systems team
  • Perform all duties as assigned by Manager
  • On call and after-hours support may be required on a programmed or rotational basis.
  • Local Travel Per Diem


  • Bachelor’s Degree in Information Technology or Business-related degrees with technical knowledge and experience in diverse systems implementations and configurations
  • 3 year experience in business application implementation, configuration and support.
  • Programming knowledge: .NET, C#
  • Web development: HTML, CSS, SQL
  • Bi-lingual fluency in English and Spanish preferred.

Job Type: Full-time